AI-First Solutions Engineering Lead

Remote Genie

United States

On-site

USD 180,000 - 240,000

Full time

3 days ago

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Job summary

Wiz seeks a Manager of Applied AI, Solutions Support Engineering to lead an AI-first team that builds tools to power global technical support. You will write and review code, guide automation projects, and own Zendesk while coordinating with ServiceNow and Salesforce integrations.

This role blends hands-on development with strategic leadership; you will mentor engineers, run Jira sprints, and shape the tooling roadmap to improve case resolution and pre-investigation workflows, all while keeping

Qualifications

2+ years leading or managing a team of internal tool developers and automation engineers.
Hands-on Zendesk and Salesforce administration and development, including owning Zendesk configurations and apps, writing Salesforce Apex code, working with custom objects and workflows, and integrating with platforms like ServiceNow.
Practical experience deploying and maintaining cloud-hosted services on GCP (or AWS/Azure) using containers, relational databases (e.g., PostgreSQL), data warehouses (e.g., BigQuery), and message queues.
Hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools to build internal applications, automate operational workflows, and speed up the development lifecycle.
Experience with everyday development and deployment tooling, including Terraform, Docker, Git, CI/CD pipelines, and managing changes across both cloud services and CRM sandboxes.
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Responsibilities

Lead, mentor, and guide an AI-first team of internal tool and automation developers, scheduling and running sprints in Jira, managing epics and defects, and driving day-to-day technical execution and team growth.
Own the tooling and automation roadmap that powers our technical support experience, designing the tools and architecture that handle the heavy lifting of case resolution.
Champion an AI-first development pipeline by using AI models, APIs, and coding tools (like Gemini and Claude Code) to build internal tools faster, power automated ticket triage and pre-investigation workflows, and maintain high quality and reliability across our automations.
Own the administration, architecture, and custom development of our Zendesk platform (including embedded apps, webhooks, declarative workflows, and routing/SLA logic), while building custom integrations and workflows across ServiceNow and Salesforce (including Apex code).
Maintain the cloud infrastructure that runs our support tools and automations on Google Cloud Platform (GCP) using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform while keeping access and customer data secure.
Partner closely with Support leadership, frontline Solutions Support Engineers, Product, and the CTO team to spot workflow bottlenecks and build new tools and automations that keep AI at the forefront of our support experience.