Applied AI & Automation Lead

Gem; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Wiz is hiring a Manager of Applied AI, Solutions Support Engineering to lead the AI-first internal tool and automation team. You’ll own our Zendesk platform, build integrations with Salesforce and ServiceNow, and guide development of intelligent ticket routing and browser/IDE extensions.

You’ll balance hands-on coding in Python, TypeScript/JavaScript, and Apex with team leadership, applying AI models and tools like Gemini and Claude Code to accelerate automation and reliability across our

Qualifications

• Minimum of 2+ years leading or managing teams of internal tool developers, automation engineers, or systems developers.
• 5+ years hands-on development of internal tools, backend services, APIs, and web apps with Python/TypeScript/JS.
• Experience with Zendesk and Salesforce admin/development, incl. Apex, custom objects, and CRM integration.
• Cloud infra experience on GCP/AWS/Azure with containers, PostgreSQL, BigQuery, Pub/Sub.
• Hands-on coding with AI models, APIs, prompt engineering, and AI-assisted coding tools.

Responsibilities

• Lead and mentor an AI-first team of internal tool developers, manage sprints in Jira, epics, and defects.
• Own tooling roadmap for the technical support experience and case resolution workflows.
• Hands-on coding across internal apps, automation jobs, and CRM integrations in Python/TypeScript/Apex.
• Advance AI-first development pipelines using Gemini/Claude Code to speed tooling and automations.
• Manage Zendesk platform administration and integrations with ServiceNow and Salesforce.
• Develop and maintain the internal support tooling suite, including routing and extensions.
• Maintain cloud infrastructure on GCP with containers, PostgreSQL, BigQuery, and Terraform.
• Partner with Support leadership to identify bottlenecks and build new tools to keep AI at the forefront.

Skills

Team leadership

Agile methods

Jira management

Python

TypeScript/JavaScript

Zendesk admin

Salesforce integration

Apex code

GCP / cloud

CI/CD pipelines

Terraform

Docker

Git

AI tooling

Prompt engineering

Tools

Zendesk

Salesforce

ServiceNow

Gemini

Claude Code

Jira

Slack

Zoom

PagerDuty

React

Node.js

Job description

Wiz is hiring a Manager of Applied AI, Solutions Support Engineering to lead the AI-first internal tool and automation team. You’ll own our Zendesk platform, build integrations with Salesforce and ServiceNow, and guide development of intelligent ticket routing and browser/IDE extensions.

You’ll balance hands-on coding in Python, TypeScript/JavaScript, and Apex with team leadership, applying AI models and tools like Gemini and Claude Code to accelerate automation and reliability across our