AI-Driven Support Engineer — Automation & AI Operations

Zearch; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Remote-first

Health benefits

401(k) matching

Home office stipend

Generous PTO

Growth path into senior roles

Job summary

Zearch, a fast-growing Series C AI/SaaS company, is seeking a technically adept support professional to own customer-facing resolutions and craft robust automation. You will work with an AI-first stack, triaging issues, scripting automations, and partnering with R&D to turn fixes into durable improvements.

You will grow into AI operations, knowledge management, or support automation as the role expands, with an emphasis on customer advocacy, data-driven decisions, and scalable solutions.

Qualifications

• 2+ years in technical support, solutions engineering, or a similar customer-facing technical role.
• Experience solving high-volume, production-critical support issues.
• Familiarity with AI-assisted troubleshooting and automation is a plus.

Responsibilities

• Review, triage, and resolve inbound customer issues within SLAs — with AI tools accelerating root-cause analysis.
• Eliminate ticket categories at the source: scripts, automations, AI-structured articles, fixes, self-serve tooling.
• Build and maintain AI workflows with R&D, turning proven resolutions into automations the AI can execute.
• Spot patterns and quantify them — issues, costs, and impact — and bring data to Product.
• Advocate for the customer internally and escalate urgent production issues with ownership.
• Become a product and domain SME (domain taught by us).

Skills

Builder

AI-forward

Analytical

Excellent communicator

Proven under volume

Owner's reflexes

2+ years in tech support

Tools

Intercom-class ticketing platforms

Salesforce

Jira

AI agents

Job description

Zearch, a fast-growing Series C AI/SaaS company, is seeking a technically adept support professional to own customer-facing resolutions and craft robust automation. You will work with an AI-first stack, triaging issues, scripting automations, and partnering with R&D to turn fixes into durable improvements.

You will grow into AI operations, knowledge management, or support automation as the role expands, with an emphasis on customer advocacy, data-driven decisions, and scalable solutions.