AI-Driven Solutions Engineer (Post-Deployment)

Taktile; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity

Cash compensation

Hybrid work model

Self-development budget

Home office setup

Job summary

Taktile is seeking a Forward Deployed Engineer (Ops) to support customers after onboarding, working with Engineering, Product, and Customer Success to maximize value from our AI-native platform. You’ll apply Python, SQL, and REST APIs to resolve complex issues and improve the product through customer feedback.

You’ll collaborate across teams, develop AI workflows, and help customers leverage agentic decisions while operating in a hybrid NYC-facility role.

Qualifications

• 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment.
• Familiar with AI concepts including prompt engineering, LLMs, and AI Agents.
• Collaborates effectively with peers across Engineering, Product, and Customer Success.
• Curious and customer-centric, focused on the Taktile platform experience.

Responsibilities

• Develop a deep understanding of the Taktile platform and the value it can unlock for customers.
• Support post-onboarding customers with technical problems and product inquiries, maximizing AI workflows.
• Translate customer insights into product improvements with Product and Engineering.
• Create reusable collateral, best practices, tools, and automations for the Customer Success team.
• Build strong relationships with core users within customer teams.

Skills

Python

SQL

REST APIs

JSON

XML

English

Problem solving

Prompt engineering

B2B SaaS

Tools

Postman

Git

Job description

Taktile is seeking a Forward Deployed Engineer (Ops) to support customers after onboarding, working with Engineering, Product, and Customer Success to maximize value from our AI-native platform. You’ll apply Python, SQL, and REST APIs to resolve complex issues and improve the product through customer feedback.

You’ll collaborate across teams, develop AI workflows, and help customers leverage agentic decisions while operating in a hybrid NYC-facility role.