AI-Powered Enterprise FDE (Ops)

Lindus Health

Berlin (MD)

Hybrid

USD 82,000 - 117,000

Full time

14 days+

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Benefits offered by this job

Equity & cash compensation

Self-development budget

Home office equipment

Hybrid work model

Mentorship and growth

Job summary

Taktile is seeking a Forward Deployed Engineer (Ops) to work closely with enterprise customers, guiding best practices and maximizing value from the AI platform. You'll partner with Engineering, Product, and Customer Success to solve complex technical problems and drive customer outcomes.

Ideal candidates have 1–2 years in customer-facing tech roles, strong Python/SQL skills, and familiarity with AI concepts.

Qualifications

1–2 years of experience in a customer-facing technical role.
Experience as Solutions Engineer, Technical Account Manager, Forward Deployed Engineer, Customer Success Engineer, or Technical Consultant is a plus.
Familiar with AI concepts including prompt engineering, large language models, and AI Agents.
Strong knowledge of APIs and data formats (JSON, XML).
Proficient in Python and SQL.
Excellent communication with diverse customer profiles.

Responsibilities

Develop a deep understanding of the Taktile platform and its value for customers.
Support post-onboarding customers with technical problems and product inquiries.
Collaborate with Product and Engineering to translate customer insights into product improvements.
Create reusable collateral, best practices, tools, and automations for the Customer Success team.
Build strong relationships with core users within customer teams.