AI-Driven Solution Engineer for ITSM & Automation

Salesforce; Atlanta (GA); On-site; USD 135,000 - 180,000; Full time

Job summary

Salesforce is hiring a Specialist Solution Engineer within the Emerging Business Unit to incubate and scale AI-driven IT service solutions. You will operate as a subject matter expert, articulating value and ensuring seamless integration with Salesforce’s portfolio.

The role emphasizes innovation, problem solving, and a startup mindset within a global enterprise. You will demonstrate and evangelize IT Service Management solutions, driving adoption across IT, HR, and other service teams while

Responsibilities

• Deliver Conversational, Always-On Support for IT Service Management built on Salesforce's Service Cloud platform.
• Automate End-to-End Incident Management with AI-driven triage and intelligent routing.
• Unify IT and HR Service on one platform with shared workflows and analytics.
• Gain full visibility with a native CMDB to visualize assets and health in real time.
• Boost productivity by automating up to 80% of IT tasks end-to-end.

Job description

Salesforce is hiring a Specialist Solution Engineer within the Emerging Business Unit to incubate and scale AI-driven IT service solutions. You will operate as a subject matter expert, articulating value and ensuring seamless integration with Salesforce’s portfolio.

The role emphasizes innovation, problem solving, and a startup mindset within a global enterprise. You will demonstrate and evangelize IT Service Management solutions, driving adoption across IT, HR, and other service teams while