AI-Driven Scale CSM for High-Volume Accounts

Ncontracts

United States

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match

Paid Time Off

11 paid holidays

Mental Health Benefits

Job summary

Ncontracts, headquartered in Nashville, TN, is seeking an experienced Scale Customer Success Manager for a temporary, high-volume portfolio role. You will manage automated workflows, digital engagement, and AI-assisted processes to drive retention, adoption, and growth across a large customer base.

You’ll leverage tools like ChurnZero, Salesforce, Forethought, and dashboards to identify risk and guide customers to the right resources.

Qualifications

3+ years of Customer Success, Account Management, Relationship Management, or related customer-facing experience.
Experience managing a high volume of customer relationships simultaneously.
Experience working in B2B SaaS, technology, fintech, financial services, or another customer-focused environment.
Experience utilizing customer success or CRM platforms such as ChurnZero, Salesforce, Gainsight, HubSpot, or similar.
Comfort using automated workflows, dashboards, health scoring, reporting, and customer data to prioritize work.
Strong written, verbal, and presentation communication skills.

Responsibilities

Manage a large portfolio of customer accounts through automated outreach and targeted interactions.
Monitor health scores, usage trends, and risk indicators to identify follow-up needs.
Prioritize outreach using ChurnZero, Salesforce, Forethought, dashboards, and other CS tools.
Develop retention strategies to improve outcomes, adoption, and churn risk.
Collaborate with Sales, Renewals, Support, and Product teams on engagement and growth.
Document customer concerns, feedback, and actions within applicable systems.