AI-Driven Sales Operations Director

Duck Creek Technologies; San Francisco (CA); On-site; USD 201,000 - 237,000; Full time

Job summary

Duck Creek Technologies seeks a Director, Sales Operations to lead forecasting, planning, budgeting, quota setting, and compensation design for the global sales organization. You will drive data integrity in CRM, build dashboards, and partner with Finance, HR, Marketing, and Product to optimize performance and hit targets.

You will lead a team, set priorities, and foster continuous improvement while aligning with regional leadership and enterprise goals.

Qualifications

• Four-year college degree; MBA or equivalent preferred.
• 7+ years in B2B SaaS sales or sales operations, incl. 5+ years in management.
• Experience leading high-performing teams and coaching.
• Salesforce experience required.

Responsibilities

• Design, implement, and manage forecasting, planning, and budgeting processes across the sales organization.
• Build and develop a high-performing Sales Operations team with clear roles and accountability.
• Own compensation plan administration and quota setting across channels.
• Identify and implement sales process improvements with senior leadership.
• Develop and maintain sales KPIs, dashboards, and pipeline metrics.

Skills

Sales leadership

Forecasting

Data analysis

Stakeholder management

Communication

Strategic thinking

Ambiguity management

CRM data analysis

Presentations

Education

Bachelor's degree

MBA

Tools

Salesforce

PowerBI

Excel

Job description

Duck Creek Technologies seeks a Director, Sales Operations to lead forecasting, planning, budgeting, quota setting, and compensation design for the global sales organization. You will drive data integrity in CRM, build dashboards, and partner with Finance, HR, Marketing, and Product to optimize performance and hit targets.

You will lead a team, set priorities, and foster continuous improvement while aligning with regional leadership and enterprise goals.