Sales Operations Director: Forecasting & Enablement

Duck Creek Payments; San Francisco (CA); Hybrid; USD 201,000 - 237,000; Full time

Job summary

Duck Creek Technologies is seeking a Director of Sales Operations for the Bay Area. You will own forecasting, planning, budgeting, quota setting, and compensation design while leading a high-performing Sales Operations team.

You will collaborate with Finance, HR, Marketing, and Product to keep the sales organization efficient and data-driven, driving AI-forward initiatives and robust dashboards for quarterly reviews.

Qualifications

• Four-year college degree from an accredited institution; MBA or equivalent preferred.
• 7+ years of B2B SaaS sales or sales operations experience, including at least 5 years in a sales operations, business planning, or sales support management role.
• Demonstrated experience leading, managing, coaching, and developing high-performing teams, including setting priorities, managing performance, and building team capabilities.
• Salesforce experience required.
• Experience with PowerBI or an equivalent BI tool preferred.
• Understanding of the quote-to-cash process and experience designing sales incentive compensation programs.

Responsibilities

• Design, implement, and manage sales forecasting, planning, and budgeting processes.
• Build, lead, coach, and develop a high-performing Sales Operations team.
• Set priorities and allocate resources across the Sales Operations team.
• Own sales compensation plan administration with Accounting, Finance, and HR.
• Equitably assign sales force quotas across all sales channels.
• Identify and implement sales process improvements with senior leadership.
• Prioritize investments in enabling technologies and CRM changes.
• Define performance measurement programs and maintain KPIs, dashboards, and forecasting accuracy.
• Lead sales force training in partnership with HR.

Skills

Excel

Analytical thinking

Communication skills

Strategic ownership

Education

Bachelor's degree or higher

MBA preferred

Tools

Salesforce

PowerBI

Job description

Duck Creek Technologies is seeking a Director of Sales Operations for the Bay Area. You will own forecasting, planning, budgeting, quota setting, and compensation design while leading a high-performing Sales Operations team.

You will collaborate with Finance, HR, Marketing, and Product to keep the sales organization efficient and data-driven, driving AI-forward initiatives and robust dashboards for quarterly reviews.