Director, Sales Operations: Strategy, Forecasting & Enablement

Duck Creek Technologies LLC.; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Duck Creek Technologies is seeking a Director, Sales Operations to lead forecasting, planning, budgeting, quota setting, and compensation design for the sales organization. You will partner with Finance, HR, Marketing, and Product to ensure data integrity, effective tooling, and performance measurement across regions.

You will build and coach a high-performing Sales Operations team, develop KPIs, and own the evolution of the CRM and enablement processes to drive growth and efficiency.

Qualifications

• Four-year college degree required; MBA preferred.
• 7+ years in B2B SaaS sales or sales operations, with 5+ in leadership.
• Proven ability to coach high-performing teams and manage priorities.
• Experience with Salesforce is required.
• Experience with PowerBI or similar BI tools is preferred.
• Understanding of quote-to-cash processes and sales incentives.

Responsibilities

• Design, implement, and manage forecasting, planning, and budgeting processes across sales.
• Build and lead a high-performing Sales Operations team with clear roles and accountability.
• Set priorities and allocate resources to high-impact initiatives.
• Own sales compensation plan administration in partnership with Finance and HR.
• Define KPIs, pipelines, and forecasting accuracy reporting.
• Develop dashboards for VP reviews and enable quarterly business reviews.

Skills

Forecasting

Dashboards

Salesforce

PowerBI

Quotas

Team leadership

CRM data

Education

Bachelor's degree

MBA preferred

Tools

PowerBI

Salesforce

Job description

Duck Creek Technologies is seeking a Director, Sales Operations to lead forecasting, planning, budgeting, quota setting, and compensation design for the sales organization. You will partner with Finance, HR, Marketing, and Product to ensure data integrity, effective tooling, and performance measurement across regions.

You will build and coach a high-performing Sales Operations team, develop KPIs, and own the evolution of the CRM and enablement processes to drive growth and efficiency.