AI-Driven Program Delivery Leader

Sapiens; United States; Hybrid; USD 180,000 - 280,000; Full time

Job summary

Sapiens seeks a Programme Director (Program Delivery Executive) to own execution and delivery integrity of customer programs within the Delivery Success team. The PDE leads governance, milestone management, and value delivery, ensuring milestones meet exit criteria and risks are surfaced before crises.

The role focuses on AI-native delivery, commercial outcomes, and close collaboration with Customer Success for long-term value realization, including NRR and account margin.

Qualifications

• 10–15 years of experience leading complex enterprise software programs.
• Senior delivery leader with deep insurance industry fluency, commercial discipline, and judgement.
• Experience leading multi-workstream programs across customers and partners.

Responsibilities

• End-to-end delivery ownership across all workstreams including platform implementation, integration, data migration, and business change.
• Owns time-to-value and aligns milestones with commercial conversations and exit criteria.
• Leads AI-native delivery model, guides AI tools, and accelerates program pace while preserving judgment-heavy work.
• Manages risk, dependencies, and milestone-based billing with the Customer Success team.
• Provides proactive escalation management and cross-functional team orchestration across Sapiens teams and partner resources.

Skills

Enterprise software programs

Senior delivery leadership

Insurance domain knowledge

Milestone-based governance

Global cross-functional teams

AI in delivery

Education

Undergraduate degree

Post-graduate qualification

Job description

Sapiens seeks a Programme Director (Program Delivery Executive) to own execution and delivery integrity of customer programs within the Delivery Success team. The PDE leads governance, milestone management, and value delivery, ensuring milestones meet exit criteria and risks are surfaced before crises.

The role focuses on AI-native delivery, commercial outcomes, and close collaboration with Customer Success for long-term value realization, including NRR and account margin.