AI-Driven Product Leader for Customer Experience

Intuit; Mountain View (CA); On-site; USD 243,000 - 329,000; Full time

Job summary

Intuit is seeking an experienced Product Manager to guide AI-powered customer experience initiatives for SMB and payroll platforms from Mountain View. You will partner with data scientists, designers, engineers, and leadership to define strategies, roadmaps, and priorities that accelerate service quality and trust across Intuit products.

You will translate opportunities into measurable KPIs, craft requirements for cross-functional teams, and drive adoption of AI features while balancing risk and

Qualifications

• 10+ years of experience in product management with AI experience.
• Proven ability to translate customer needs into visions, roadmaps and priorities.
• Structured, data-backed approach to prioritization and decision making.
• Ability to inspire cross-functional teams to ship innovative AI features.

Responsibilities

• Conceptualize opportunities to deploy AI at key touchpoints to improve service quality.
• Translate opportunities into roadmaps with clear KPIs and prioritization.
• Create clear requirements for cross-functional teams to deliver seamless experiences.

Skills

AI product management

Cross-functional collaboration

Data-driven decision making

Agile methodologies

Customer empathy

Technical depth in SaaS

Stakeholder management

Education

Bachelor degree (CS preferable)

MBA is a plus

Tools

Jira

Confluence

Azure/AWS

Job description

Intuit is seeking an experienced Product Manager to guide AI-powered customer experience initiatives for SMB and payroll platforms from Mountain View. You will partner with data scientists, designers, engineers, and leadership to define strategies, roadmaps, and priorities that accelerate service quality and trust across Intuit products.

You will translate opportunities into measurable KPIs, craft requirements for cross-functional teams, and drive adoption of AI features while balancing risk and