Principal PM, AI-Driven Customer Experience

Intuit Inc.

Mountain View (CA)

On-site

USD 243,000 - 329,000

Full time

7 days ago

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Job summary

Intuit Inc. is seeking a Principal Product Manager to lead AI-powered experiences for its SMB and Expert user journeys. You will partner with data scientists, design, eng, and leadership to define strategies, roadmaps, and KPI-driven priorities.

The role emphasizes delivering an AI-led, trusted, and transparent user experience, with a strong emphasis on customers, data, and continuous learning. Mountain View-based, high impact, and cross-functional collaboration are central to the position.

Qualifications

10+ years of product management experience including AI solutions.
Experience listening to customers to shape visions, roadmaps, and priorities.
Structured, data-backed decision making to prioritize work.

Responsibilities

Conceptualize opportunities to deploy AI capabilities across the expert journey.
Translate opportunities into roadmaps with clear KPIs and stakeholder alignment.
Create clear requirements for cross-functional teams to ship intuitive AI-enabled experiences.
Iterate post-release to maximize expert adoption and gather feedback.
Analyze data and patterns to drive experience and process improvements.