AI-Enablement & Process Documentation Specialist

J.P. Morgan; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Process Documentation & AI Enablement Associate in Commercial Real Estate to document end-to-end processes, build annotations, and drive AI-enabled knowledge content.

You will partner with stakeholders to capture current and future workflows, ensuring compliance with governance and control standards. You will design clear, actionable procedures, job aids, and playbooks, maintain knowledge repositories, and support change management with user-facing materials.

Qualifications

• 3+ years of experience in process documentation, technical writing, business analysis, operations, or related disciplines.
• Advanced proficiency in Microsoft Visio and Word.
• Experience with creating and managing content within Confluence.
• Experience documenting operational workflows, controls, or regulatory processes.
• Experience using Microsoft Copilot, LLM Suite, or other approved AI tools to improve productivity and documentation quality.
• Strong written and verbal communication skills.
• Demonstrated ability to simplify complex concepts into clear procedural documentation.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel.

Responsibilities

• Analyze current-state and future-state business processes and document workflows.
• Create and maintain end-to-end Process Flow Diagrams (PFDs), decision trees, and workflow maps in Microsoft Visio and/or Lucidchart.
• Ensure documentation aligns to organizational standards, governance requirements, and control expectations.
• Collaborate with stakeholders to validate process flows and identify gaps, risks, and improvement opportunities.
• Develop and publish procedures, job aids, quick reference guides, and playbooks within Confluence.
• Design documentation that is clear, concise, visually engaging, and easily consumable by operational teams.
• Maintain knowledge repositories and keep content current as processes, controls, or requirements change.
• Support change management and training efforts through user-facing documentation and enablement materials.
• Identify opportunities to integrate approved AI capabilities into documentation, training, and operational workflows.
• Utilize approved AI tools to accelerate content creation, process analysis, workflow optimization, and knowledge management.
• Develop and maintain prompt libraries, AI-assisted templates, and documentation best practices.

Skills

Process documentation

Technical writing

Business analysis

Operations

AI enablement

Documentation tools

Stakeholder communication

Organizational skills

Tools

Microsoft Visio

Microsoft Word

Confluence

Microsoft Copilot

LLM Suite

PowerPoint

Excel

Job description

JPMorgan Chase & Co. seeks a Process Documentation & AI Enablement Associate in Commercial Real Estate to document end-to-end processes, build annotations, and drive AI-enabled knowledge content.

You will partner with stakeholders to capture current and future workflows, ensuring compliance with governance and control standards. You will design clear, actionable procedures, job aids, and playbooks, maintain knowledge repositories, and support change management with user-facing materials.