AI-Driven Platform Product Manager — LLMs & Automation

Firstwork; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

FirstWork seeks a Product Manager to own a core product surface and the AI capabilities within it. You will lead strategy, roadmaps, and outcomes for key workflows, shipping AI-powered features built on LLMs and agent-based systems.

You will collaborate closely with engineering and design to translate customer workflows into product requirements, define autonomy boundaries, and establish audit trails. Strong data-driven, technically deep candidates who communicate clearly will thrive in this

Qualifications

• 4+ years of product management experience on B2B SaaS, workflow, operations or platform products.
• Ownership of a complex platform or workflow product, such as a configurable multi-tenant system, a rules or policy engine, a workflow automation engine or an integration platform.
• Hands-on experience shipping LLM-powered features to production, including prompt design, structured output, tool calling, fallback handling and evaluation.
• Strong technical depth across data models, state machines, decision trees, and API and webhook behaviour.
• Ability to work directly with engineers on design. This is not a functional product role.
• Clear written communication, with specifications precise enough to build from.

Responsibilities

• Own the strategy, roadmap and outcomes for a core product surface.
• Build and ship AI-powered product features using LLMs and agent-based workflows.
• Innovate and enhance product capabilities, from new feature development to improving the maturity, accuracy and performance of existing features.
• Define where an AI agent acts autonomously, where it hands off to a human, and what the audit trail records.
• Specify decision logic, including decision trees, approval thresholds, exception routing and reason codes.
• Define evaluation criteria for AI features: accuracy targets, evaluation datasets, regression detection and release readiness.
• Decide what becomes a shared platform capability and what becomes customer configuration.
• Design configuration so customer-specific requirements land as settings, rules and policy objects rather than code.
• Own funnel, adoption and quality metrics, along with the instrumentation behind them.
• Track unit economics for the features you own, including model cost and latency.
• Run discovery with customers and translate their workflows into product requirements.
• Work closely with engineering and design to ship in short cycles against live volume.

Skills

Product management

B2B SaaS

LLM features

Data analysis

Stakeholder alignment

Job description

FirstWork seeks a Product Manager to own a core product surface and the AI capabilities within it. You will lead strategy, roadmaps, and outcomes for key workflows, shipping AI-powered features built on LLMs and agent-based systems.

You will collaborate closely with engineering and design to translate customer workflows into product requirements, define autonomy boundaries, and establish audit trails. Strong data-driven, technically deep candidates who communicate clearly will thrive in this