AI-Driven Payments CX Manager

Partners in Digital Health; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with match up to 5

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health is seeking a seasoned professional to manage 1–2 AI-enabled journey solutions within a cross-functional team. You will coordinate with clients, vendors, and internal departments to translate strategic vision into practical AI-enabled improvements for the customer experience.

The role emphasizes problem-solving, data analysis, and collaboration with the CX Director to drive pilots through enterprise rollout while mentoring Journey Architects for professional

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5+ years of experience in related field preferred.
• Experience working with healthcare technology ecosystems is a plus.

Responsibilities

• Manage delivery of 1–2 AI-enabled journey solutions from discovery to execution.
• Collaborate with product, operations, and clinical teams to implement AI solutions.
• Define goals and align them with annual/quarterly roadmaps; track outcomes.

Education

Bachelor's degree or 4 years of work experience

Tools

Epic certification

Job description

Baylor Scott & White Health is seeking a seasoned professional to manage 1–2 AI-enabled journey solutions within a cross-functional team. You will coordinate with clients, vendors, and internal departments to translate strategic vision into practical AI-enabled improvements for the customer experience.

The role emphasizes problem-solving, data analysis, and collaboration with the CX Director to drive pilots through enterprise rollout while mentoring Journey Architects for professional