AI-Driven Operations Resilience Leader

Compass Datacenters; Dallas, Northern (TX, KY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

The Operations Resilience Director at Compass Datacenters owns the strategic direction and continuous improvement of incident management and business continuity planning across two locations in Dallas. This role balances hands-on leadership with governance, driving a roadmap that scales with the business.

The role manages a 24x7x365 team, ensures staffing coverage, and leads cross-functional programs with a focus on AI and automation to increase efficiency and reduce errors in a fast-paced

Qualifications

• Leadership and people management experience in 24x7 operations.
• Expertise in incident management and business continuity planning.
• Ability to drive governance, process improvements, and metrics.

Responsibilities

• Oversee 24x7x365 team operations across two locations.
• Own incident management process and Sev 1-3 escalation framework.
• Maintain KPIs and reporting for continuity and incident response.
• Drive AI and automation to improve efficiency and reduce errors.
• Coordinate cross-functional collaboration with stakeholders and customers.

Skills

Leadership

Incident management

Business continuity

Stakeholder management

AI/automation awareness

Job description

The Operations Resilience Director at Compass Datacenters owns the strategic direction and continuous improvement of incident management and business continuity planning across two locations in Dallas. This role balances hands-on leadership with governance, driving a roadmap that scales with the business.

The role manages a 24x7x365 team, ensures staffing coverage, and leads cross-functional programs with a focus on AI and automation to increase efficiency and reduce errors in a fast-paced