AI Infra Ops Leader: Scale Mission-Critical Data Centers

Designworks Talent; Bellevue (WA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

401(k) plan

Job summary

Designworks Talent seeks a Data Center Operations and Maintenance Engineering Leader to build and scale the Operations & Maintenance function for next‑generation AI infrastructure. This leadership role guides regional teams and partners with Engineering, Infrastructure, Networking, Hardware, and Customer Operations to deliver reliability at scale.

You will define the operating model, establish SLAs and KPIs, mentor high‑performing teams, and drive proactive monitoring, automation, and

Qualifications

• Proven experience leading large-scale operations in cloud or AI infrastructure.
• Strong incident management and service reliability track record.
• Executive communication with engineering and business leadership.

Responsibilities

• Build, lead, mentor, and grow high-performing Operations & Maintenance teams.
• Develop the operational strategy, organizational structure, and execution model supporting large-scale AI infrastructure.
• Establish world-class operational processes, including incident response, change management, problem management, and service reliability.
• Lead major incident management efforts and executive communications during production events.
• Drive operational excellence through proactive monitoring, observability, automation, and continuous improvement initiatives.
• Partner with Engineering to ensure operational readiness for new infrastructure deployments and platform launches.
• Define service level objectives (SLOs), operational KPIs, and reliability metrics across the infrastructure portfolio.
• Build scalable on-call programs, escalation models, runbooks, and operational governance.
• Champion root cause analysis and long-term corrective actions to improve platform resilience.
• Influence infrastructure architecture and operational tooling to improve availability, efficiency, and customer experience.
• Help shape the long-term operations organization as the company expands globally.

Skills

Operations leadership

Incident management

Site Reliability

Cloud ops leadership

Executive communication

Cross-functional collaboration

Tools

Grafana

Prometheus

Datadog

PagerDuty

Opsgenie

Job description

Designworks Talent seeks a Data Center Operations and Maintenance Engineering Leader to build and scale the Operations & Maintenance function for next‑generation AI infrastructure. This leadership role guides regional teams and partners with Engineering, Infrastructure, Networking, Hardware, and Customer Operations to deliver reliability at scale.

You will define the operating model, establish SLAs and KPIs, mentor high‑performing teams, and drive proactive monitoring, automation, and