Onboarding and Training Specialist

Finaya Home Loans; Rock Hill (SC); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Career growth opportunities

AI-powered tools

Direct exposure to leaders

Professional development

Modern, no-ego culture

Impact on employee success

Job summary

Finaya Home Loans is seeking an Onboarding & Training Specialist to craft a best-in-class employee experience from offer to Day One and beyond. You will own onboarding, run initial training, and ensure access to tools and resources, collaborating with Recruiting, IT, Operations, and Leadership to scale processes with Finaya's innovative culture.

You will build training materials, SOPs, and knowledge resources, while supporting engagement initiatives and ensuring compliance across the

Qualifications

• 2+ years of onboarding, training, recruiting coordination, HR, learning & development, or related experience preferred.
• Exceptional communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience facilitating training sessions, presentations, or group meetings.
• Technology-savvy with the ability to quickly learn and teach new systems and platforms.
• Detail-oriented with strong follow-through and a process-improvement mindset.
• Ability to work independently while collaborating effectively across departments.
• Experience in mortgage, financial services, fintech, banking, or a regulated industry is a plus.
• Passion for helping others succeed and creating positive employee experiences.

Responsibilities

• Coordinate and manage all pre-hire onboarding activities following offer acceptance.
• Maintain consistent communication with new hires before their start date to drive engagement and reduce attrition.
• Ensure all required onboarding documentation, background checks, licensing requirements, and employment forms are completed accurately and on time.
• Partner with IT and department leaders to ensure equipment, system access, accounts, and resources are ready for Day One.
• Facilitate new hire orientation sessions and introductions to Finaya's culture, mission, values, and operating philosophy.
• Create user profiles and system access for new hires across applicable platforms and technologies.
• Conduct and coordinate initial training programs covering systems, technology, processes, compliance requirements, and company resources.
• Track onboarding progress and training completion to ensure new hires remain on schedule.
• Develop, maintain, and continuously improve onboarding guides, training materials, SOPs, videos, and knowledge base content.
• Serve as a primary point of contact for new employees during their onboarding and ramp-up period.
• Partner with managers to identify training opportunities and support employee development initiatives.
• Gather feedback from new hires and leaders to improve onboarding effectiveness and employee retention.
• Assist with company-wide training sessions, workshops, and professional development programs.
• Maintain onboarding and training records, reports, and compliance documentation.
• Support employee engagement initiatives and help foster a positive, high-performance culture.

Skills

Onboarding

Training

Interpersonal comms

Organization

Cross-functional collaboration

Process improvement

Attention to detail

Independent work

Financial services familiarity

Job description

At Finaya.com, we’re not just another homeownership company. We’re a fast-growing, tech-forward movement committed to transforming the way people experience homeownership for the entire life cycle of that home. Our mission is simple: solve real problems, not just process transactions. We’re combining cutting-edge, proprietary AI technology with elite operational support and entrepreneurial vision to build something better for our clients, for our partners, and for the people who power it all.

If you're a driven professional ready to break away from industry norms and build something meaningful, this is your chance to be part of a future-defining team at the ground floor.

Position Overview

We’re seeking a highly organized, engaging, and people-focused Onboarding & Training Specialist to help create an exceptional employee experience from offer acceptance through full integration into the organization. This role is ideal for someone who is passionate about developing people, creating structure, and helping new team members feel connected, confident, and productive from Day One.

As a key member of our People Operations team, you will own and enhance the onboarding experience, maintain engagement with new hires before their start date, facilitate initial training programs, and ensure employees have the tools, systems, and support needed to succeed. You will work closely with Recruiting, Operations, Leadership, IT, and Sales Directors to deliver a seamless and scalable onboarding process that reflects Finaya's innovative culture.

Create an extraordinary first impression and build the foundation for long-term employee success.

What Sets Us Apart

• Technology-Driven Culture: Join a company leveraging proprietary AI and modern technology to transform the homeownership experience.
• People-First Mindset: We invest heavily in employee development, training, and long-term career growth.
• High-Growth Environment: Help shape and scale onboarding and training programs alongside a rapidly growing organization.
• Cross-Functional Impact: Work directly with leaders across the company and influence employee success from day one.
• A Voice in the Vision: Your ideas will help shape training programs, onboarding experiences, and employee development initiatives.
• Modern Processes: Opportunity to build scalable onboarding systems, training materials, and knowledge resources.
• Meaningful Work: Help people succeed in their careers while contributing to Finaya's mission and growth.

Key Responsibilities

• Coordinate and manage all pre-hire onboarding activities following offer acceptance.
• Maintain consistent communication with new hires before their start date to drive engagement and reduce attrition.
• Ensure all required onboarding documentation, background checks, licensing requirements, and employment forms are completed accurately and on time.
• Partner with IT and department leaders to ensure equipment, system access, accounts, and resources are ready for Day One.
• Facilitate new hire orientation sessions and introductions to Finaya's culture, mission, values, and operating philosophy.
• Create user profiles and system access for new hires across applicable platforms and technologies.
• Conduct and coordinate initial training programs covering systems, technology, processes, compliance requirements, and company resources.
• Track onboarding progress and training completion to ensure new hires remain on schedule.
• Develop, maintain, and continuously improve onboarding guides, training materials, SOPs, videos, and knowledge base content.
• Serve as a primary point of contact for new employees during their onboarding and ramp-up period.
• Partner with managers to identify training opportunities and support employee development initiatives.
• Gather feedback from new hires and leaders to improve onboarding effectiveness and employee retention.
• Assist with company-wide training sessions, workshops, and professional development programs.
• Maintain onboarding and training records, reports, and compliance documentation.
• Support employee engagement initiatives and help foster a positive, high-performance culture.

Qualifications

• 2+ years of onboarding, training, recruiting coordination, HR, learning & development, or related experience preferred.
• Exceptional communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience facilitating training sessions, presentations, or group meetings.
• Technology-savvy with the ability to quickly learn and teach new systems and platforms.
• Detail-oriented with strong follow-through and a process-improvement mindset.
• Ability to work independently while collaborating effectively across departments.
• Experience in mortgage, financial services, fintech, banking, or a regulated industry is a plus.
• Passion for helping others succeed and creating positive employee experiences.

What We Offer

• A Career Platform, Not Just a Job, with opportunities for advancement and professional growth.
• The opportunity to help build and scale onboarding and training programs in a high-growth company.
• Access to innovative technology and AI-powered tools.
• Direct exposure to leaders across multiple business functions.
• Ongoing professional development and training opportunities.
• A Modern, No-Ego Culture that values people, collaboration, and innovation.
• The ability to make a meaningful impact on employee success and company growth.

Compensation

This is a salary-based position with compensation commensurate with experience, skills, and qualifications.

In addition to base compensation, team members may have opportunities for performance-based incentives, professional development, and career advancement as Finaya continues to grow.