AI-Driven Market Access Marketing Ops Manager

Johnson & Johnson Co.; Horsham (PA); On-site; USD 120,000 - 207,000; Full time

Benefits offered by this job

Vacation time

Sick time

Holiday pay

Work-Life time

Parental Leave

Bereavement Leave

Caregiver Leave

Volunteer Leave

Military Spouse Time-Off

Job summary

Johnson & Johnson Health Care Systems is recruiting a Manager, Market Access Marketing Operations to build, run and improve processes enabling MAMs to plan and execute effectively. The role offers exposure across SCG planning, governance and enablement, and is designed as a development path toward future MAM roles.

The position requires 5+ years in pharma/healthcare, strong PM and stakeholder skills, and expertise with AI-enabled, scalable content approaches.

Qualifications

• 5+ years of pharmaceutical/healthcare industry experience; marketing or related healthcare experience is ideal.
• Experience with J&J CAC process, reviewer roles, workflows and compliance expectations.
• Proven ability to lead and prioritize multiple high-visibility projects with disciplined PM.
• Thrives in a matrixed environment and brings structure to ambiguity.
• Strong stakeholder management and ability to influence across SCG functions and levels.
• Clear, articulate communicator who can set direction and influence without authority.
• Change management capability; drive adoption of new processes and behaviors across teams.
• Skilled in using AI and agentic tools to elevate deliverables and streamline workflows.

Responsibilities

• Coordinate the annual planning cycle with the Director and embed MAPS insights into planning.
• Support operations and adoption of the COMPASS operating model; maintain trackers and logs.
• Partner with CAC reviewers to monitor process performance and drive workflow improvements.
• Design and deliver upskilling through MAM Touchpoint calls, training and onboarding resources.
• Maintain resources connecting access strategy to field execution and launch readiness support.
• Develop and manage communications, forums and events to build collaboration and knowledge-sharing.
• Gather stakeholder feedback and turn it into clear, scalable recommendations using AI.

Skills

Stakeholder management

Change management

Project management

AI tools

Communication skills

Strategic thinking

Education

Bachelor's degree

MBA

Tools

SharePoint

AI tools

Job description

Johnson & Johnson Health Care Systems is recruiting a Manager, Market Access Marketing Operations to build, run and improve processes enabling MAMs to plan and execute effectively. The role offers exposure across SCG planning, governance and enablement, and is designed as a development path toward future MAM roles.

The position requires 5+ years in pharma/healthcare, strong PM and stakeholder skills, and expertise with AI-enabled, scalable content approaches.