AI-Driven Patient Engagement Manager

Biopharma Asia; New Jersey; On-site; USD 117,000 - 201,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Johnson & Johnson is seeking a Manager, AI Next Frontier for Patient Engagements to lead the AI transformation and execution roadmap for patient support services across key Therapeutic Areas. You will influence senior leaders and collaborate with PECS, brand, Media, and IT to shape the patient solution roadmap.

The role emphasizes elevating patient experiences through AI, driving adoption, and ensuring patient confidentiality with legal and privacy teams, in a tough, innovative environment.

Qualifications

• A minimum of 5 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required
• A minimum of a bachelor’s degree is required
• Demonstrated ability to influence senior stakeholders and drive alignment

Responsibilities

• Identify and quantify the most significant problems across the patient journey to determine where to intervene.
• Maintain day-to-day relationships with PECS (Patient experience & customer solutions), brand sales and marketing, Media, Advanced Analytics, Data Science & Engineering, and IT, among others
• Being the end to end product owner and single point-of-contact for AI/ML solutions supporting patient support services for the chosen therapeutic area shaping and evolving the patient solution roadmap
• Advocating for change and foster progress in new ways of thinking regarding the role of AI within patient support services
• Measuring impact of solutions & programs through leading and lagging indicators including establishing a measurement framework, and conducting A/B testing
• Partnering with HCC, privacy, and legal to ensure that compliance and appropriate patient confidentiality is at the core of all solutions

Skills

AI Agents

Artificial Intelligence

Education

Bachelor's degree

Job description

Johnson & Johnson is seeking a Manager, AI Next Frontier for Patient Engagements to lead the AI transformation and execution roadmap for patient support services across key Therapeutic Areas. You will influence senior leaders and collaborate with PECS, brand, Media, and IT to shape the patient solution roadmap.

The role emphasizes elevating patient experiences through AI, driving adoption, and ensuring patient confidentiality with legal and privacy teams, in a tough, innovative environment.