Manager, Market Access Marketing Operations

Johnson & Johnson Co.; Titusville (NJ); On-site; USD 120,000 - 207,000; Full time

Benefits offered by this job

Long-term incentive program

401(k) plan

Vacation time 120 hours/year

Sick time 40 hours/year

Job summary

Johnson & Johnson Health Care Systems Inc. is seeking a Manager, Market Access Marketing Operations. You will partner with the Director to build, run and improve processes, tools and capabilities enabling MAMs to plan and execute effectively across SCG planning, governance, and enablement.

This development role offers exposure across MAPS and CAC workflows, with opportunities to drive adoption of AI-enabled, scalable content while supporting onboarding and training for new hires.

Qualifications

• 5+ years of pharmaceutical/healthcare industry experience; marketing or related healthcare experience is ideal.
• Hands-on experience with the J&J CAC process and understanding reviewer roles, workflows, systems and compliance expectations.
• Proven ability to lead and prioritize multiple high-visibility projects in a matrixed environment with structure and clarity.

Responsibilities

• Coordinate the annual planning cycle with the Director, embedding MAPS insights into planning and learning sessions.
• Support operations and adoption of the COMPASS operating model; maintain trackers and communications.
• Partner with CAC reviewers and MAMs to monitor process performance and drive workflow improvements, including AI-enabled content.
• Design and deliver ongoing upskilling via MAM Touchpoint calls, onboarding playbook, and new-hire resources.
• Maintain resources connecting access strategy to field execution, such as training calendars and Brand Fact Sheets.
• Develop communications and events to build awareness, collaboration, and knowledge-sharing across teams.
• Gather stakeholder feedback and use AI tools to simplify and scale team workflows.

Skills

Agility jumps

AI judgement integration

Coaching

Commercial awareness

Cross-functional collaboration

Customer intelligence

Global market

Health economics

Pricing strategies

Strategic thinking

Regulatory compliance

Education

Bachelor's degree

MBA preferred

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Market Access

Job Sub Function:

Health Economics Market Access

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group, SCG) is recruiting for a Manager, Market Access Marketing (MAM) Operations.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

The Manager, Market Access Marketing Operations, will partner with and be guided by the Director to build, run and continuously improve the processes, tools and capabilities that enable Market Access Marketers (MAMs) to plan and execute effectively. This role offers broad exposure across SCG planning, governance and enablement, and is designed as a development opportunity toward future MAM roles.

Key responsibilities for this role will include, but are not limited to:

• Coordinate the annual planning cycle in partnership with the Director, including timelines, templates, office hours, communications, SharePoint resources and after-action reviews, so teams bring Market Access perspective into LRFP and document a strategy that informs Business Planning. Help embed MAPS insights into planning, including the Day of Learning and TA tear sheets
• Support operations and adoption of the COMPASS operating model, including maintaining trackers and exception logs, supporting the Change Champion network, and turning decisions into practical guidance and communications for VAP and SAM teams
• Partner with SCG CAC reviewers, moderators and MAMs to monitor process performance, run quarterly CAC retrospectives, and recommend workflow improvements across CAC, CET, iMR/IMPROVE and Workfront. Support the adoption of AI-enabled, scalable content approaches
• Design and deliver ongoing upskilling through MAM Touchpoint calls, training and office hours. Maintain the MAM Onboarding Playbook and new-hire resources in partnership with L&D, so MAMs can get up to speed quickly and work consistently
• Maintain shared resources that connect access strategy to field execution, such as the VAP/SAM training calendar, Brand Fact Sheets and launch readiness (LRR) support
• Develop and manage VAP and SCG communications, forums and key team events that build awareness, collaboration and knowledge-sharing
• Gather stakeholder feedback, surveys and lessons learned, turn them into clear recommendations, and use AI tools to simplify and scale how the team works

This is not an exhaustive list of job functions; other duties may be assigned as needed.

Qualifications:

Education:

• Bachelor's degree required; MBA preferred

Experience and Skills:

Required:

• 5+ years of pharmaceutical/healthcare industry experience; marketing or related healthcare experience is ideal
• Hands-on experience working within the J&J CAC process, with a solid understanding of reviewer roles, workflows, systems and compliance expectations
• Proven ability to lead and prioritize multiple high-visibility projects at once, with disciplined project management and attention to detail
• Thrives in a matrixed, evolving environment and brings structure and clarity to ambiguity
• Strong stakeholder management skills, with the ability to build trust, balance competing priorities and manage varying expectations across SCG functions and levels, including senior leadership
• Clear, articulate and decisive communicator who can set direction, present with confidence and influence without authority
• Demonstrated change management capability, with experience driving adoption of new processes and reinforcing new ways of working and behaviors across teams
• Skilled in using AI and agentic tools to elevate deliverables, accelerate analysis and streamline workflows, and to help others adopt them

Preferred:

• Market access experience, including practical knowledge of population health decision makers such as health plans, PBMs, IDNs and health systems
• Practical knowledge of pharmaceutical marketing that includes FDA regulatory and legal environment and HCC regulations
• Ability to travel domestically up to 10%, including to J&J campuses, for meetings, training and customer visits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Agility Jumps, AI Judgement Integration, Coaching, Commercial Awareness, Competitive Landscape, Cross-Functional Collaboration, Customer Intelligence, Global Market, Go-to-Market Strategies, Health Economics, Health Intelligence, Market Knowledge, Market Opportunity Assessment, Pricing Strategies, Process Improvements, Regulatory Compliance, Strategic Change, Strategic Thinking, Technical Credibility

Preferred Skills:

Agility Jumps, AI Judgement Integration, Coaching, Commercial Awareness, Competitive Landscape, Cross-Functional Collaboration, Customer Intelligence, Global Market, Go-to-Market Strategies, Health Economics, Health Intelligence, Market Knowledge, Market Opportunity Assessment, Pricing Strategies, Process Improvements, Regulatory Compliance, Strategic Change, Strategic Thinking, Technical Credibility

The anticipated base pay range for this position is :

$120,000.00 - $207,000.00

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation -120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year

Holiday pay, including Floating Holidays -13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave - 80 hours in a 52-week rolling period10 days

Volunteer Leave - 32 hours per calendar year

Military Spouse Time-Off - 80 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits