AI-Driven Legal Operations Partner

Monograph; San Francisco (CA); Hybrid; USD 113,000 - 160,000; Full time

Benefits offered by this job

Equity/RSUs

Competitive base pay and benefits

Job summary

Gusto is seeking a hands-on Legal Operations Partner to own systems, tools, and processes for the Legal & Compliance teams and to drive AI-powered solutions across the function. You will partner with Finance, IT, Security, and Procurement to scale operations and manage budgets.

Ideal candidates bring 5+ years in legal operations at a tech company, hands-on tool experience (CLM, e-billing, matter management), and a proven track record building scalable processes with measurable impact.

Qualifications

• 5+ years of legal operations experience at a high-growth technology company.
• Hands on expertise with legal tooling-selection, implementation, and day-to-day operation (CLM, e-billing, matter management, procurement systems).
• Experience implementing AI and technology within legal operations.
• Hands-on experience with AI-assisted legal tools and a fluency (or path to fluency) in agentic / automated legal workflows (e.g. Claude CoWork)
• Experience engaging and managing outside counsel, legal spend, budgeting, and program management
• Proven ability to build and maintain metrics and reporting frameworks, including operational KPIs
• Exceptional communication skills and the ability to influence stakeholders across Legal, Finance, IT, Security, and Procurement
• A builder's mindset — demonstrated success building and improving processes, not just running them, with measurable results

Responsibilities

• Drive the Legal & Compliance team’s operational strategy, understand operational challenges, identify opportunities to improve systems and workflows
• Maintain and optimize a best in class AI driven tech stack. Partner cross functionally with AI and Contract Operations to identify technologies, negotiate with vendors, and drive implementation.
• Partner closely with Finance and Legal leadership to manage budget, forecasting, accruals, and track spend
• Working closely with leadership, own planning cycles, OKRs, and data reporting and metrics
• Manage outside counsel relationships, including new engagements, billing guidelines invoicing, and e-billing. Drive outside counsel management strategy with a focus on cost discipline and operational accountability
• Build and maintain knowledge management platforms and learning and development programs that keep the team current and operating effectively.
• Run the day-to-day operations of the Legal & Compliance team, driving efficiencies that enable the team to perform its best work. (e.g. manage vendors, attorney memberships, internal practice guidelines, expenses, team meetings)
• Represent Gusto within the Legal Operations community, staying current on emerging technologies and best practices.

Skills

Legal operations

AI tools

Budgeting

Vendor management

Stakeholder communication

Process improvement

Tools

CLM

e-billing

Matter management

Procurement systems

AI tooling

Job description

Gusto is seeking a hands-on Legal Operations Partner to own systems, tools, and processes for the Legal & Compliance teams and to drive AI-powered solutions across the function. You will partner with Finance, IT, Security, and Procurement to scale operations and manage budgets.

Ideal candidates bring 5+ years in legal operations at a tech company, hands-on tool experience (CLM, e-billing, matter management), and a proven track record building scalable processes with measurable impact.