AI-Driven IVR Solutions Analyst (Hybrid/Remote)

JSR Tech Consulting; Fort Washington (Montgomery County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

JSR Tech Consulting is seeking a highly skilled Business Analyst to lead AI-driven IVR and chatbot initiatives within a financial services context. The role focuses on transforming IVR flows, data governance, and actionable BI to support decision-making.

The ideal candidate will have AGILE experience, strong data modeling skills, and leadership abilities to drive cross-functional collaboration in a hybrid setup with possible remote work for the right candidate.

Qualifications

• 3+ years of BA/BI experience in contact center/IVR projects.
• Experience translating business needs into AI-focused requirements.
• Knowledge of AGILE methodologies and data governance principles.

Responsibilities

• Modernize IVR flows into AI-powered conversational journeys.
• Translate business needs into AI-focused IVR requirements.
• Analyze processes and identify efficiency improvements.
• Develop business intelligence and analytics to drive decisions.
• Lead reviews of processes and optimization strategies.
• Establish data governance, data management, and quality programs.
• Model IVR and implement effective AI-based solutions.
• Foster continuous improvement and excellence.

Skills

AI-driven IVR

Agile

Data modeling

Analytical skills

Leadership

Communication

Education

BA/BS in CS or IS

Tools

PowerBI

Tableau

Job description

JSR Tech Consulting is seeking a highly skilled Business Analyst to lead AI-driven IVR and chatbot initiatives within a financial services context. The role focuses on transforming IVR flows, data governance, and actionable BI to support decision-making.

The ideal candidate will have AGILE experience, strong data modeling skills, and leadership abilities to drive cross-functional collaboration in a hybrid setup with possible remote work for the right candidate.