Senior BA — AI/ML IVR Experience (Remote)

System One; Washington (District of Columbia); On-site; USD 62,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

System One is seeking a strong Senior Business Analyst to own requirements end-to-end and improve the IVR/member experience in a healthcare environment. This hands-on role requires the ability to work independently, communicate confidently in cross-functional forums, and translate call flows into clear user stories and acceptance criteria.

You will partner with a cross-functional team to reduce friction in call flows, listen to member calls, and guide the Scrum team through grooming and delivery

Qualifications

• Senior BA with ability to work independently.
• Healthcare domain experience preferred.
• Strong analytical and documentation skills.
• Excellent written and verbal communication.
• Proactive in meetings and cross-functional forums.
• Experience with Jira and Confluence for docs.
• Ability to translate call flows into user stories and use cases.
• AI/ML exposure is a plus.

Responsibilities

• Partner with cross-functional task force to improve IVR/member experience and reduce call-flow friction.
• Listen to member calls/review call flows to identify issues and opportunities to improve the member journey.
• Translate findings into use cases, user stories, acceptance criteria, and documented requirements.
• Lead/participate in requirements workshops; ask the right questions and confirm alignment.
• Work with the Scrum team to support implementation, grooming, and delivery.
• Ensure requirements are clear, testable, and complete.

Skills

Senior BA experience

Healthcare domain

Analytical

Communication

Documentation discipline

Proactive in meetings

Requirements gathering

AI / ML exposure

Tools

Jira

Confluence

Job description

System One is seeking a strong Senior Business Analyst to own requirements end-to-end and improve the IVR/member experience in a healthcare environment. This hands-on role requires the ability to work independently, communicate confidently in cross-functional forums, and translate call flows into clear user stories and acceptance criteria.

You will partner with a cross-functional team to reduce friction in call flows, listen to member calls, and guide the Scrum team through grooming and delivery