AI-Driven IT Product Manager - Post-Sales & Telemetry

Palo Alto Networks, Inc.; Santa Clara (CA); Hybrid; USD 164,000 - 266,000; Full time

Job summary

Palo Alto Networks is seeking a Principal IT Product Manager with an End-to-End mindset to transform our post-sales customer ecosystem. You will map the customer journey from purchase to deployment, consumption, and ongoing support, designing AI-enabled solutions that reduce friction and accelerate value.

You will architect an AI-first product roadmap across Salesforce, Gainsight, and custom apps, coordinating across GCS, IT, and Data teams to deliver living specs and measurable ROI.

Qualifications

• 12+ years of product management in enterprise tech, IT post-sales, or CX.
• Demonstrated experience launching AI-powered, scalable solutions.
• Ability to align business objectives with an AI-enabled product roadmap.

Responsibilities

• Own the post-sales AI-enabled ecosystem roadmap from ideation to delivery.
• Bridge silos by aligning deployment, licensing, and usage with customer health metrics.
• Lead cross-functional collaboration among Business, R&D, IT, Data Eng and QA.

Skills

Post-Sales experience

AI systems

First-Principles thinking

E2E journey mapping

Executive communication

Education

Bachelor’s or Master’s in CS/Engineering

Tools

Salesforce

Gainsight

Clarizen

Job description

Palo Alto Networks is seeking a Principal IT Product Manager with an End-to-End mindset to transform our post-sales customer ecosystem. You will map the customer journey from purchase to deployment, consumption, and ongoing support, designing AI-enabled solutions that reduce friction and accelerate value.

You will architect an AI-first product roadmap across Salesforce, Gainsight, and custom apps, coordinating across GCS, IT, and Data teams to deliver living specs and measurable ROI.