AI-Driven Fintech SaaS Support Engineer (Remote)

Tangible Markets Ltd

United States

Remote

USD 55,000 - 96,000

Part time

4 days ago

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Job summary

Tangible Markets Ltd is seeking an AI-native Support Engineer to join a fintech SaaS platform in a fully remote role, ideally in the Americas. You will bridge clients and the engineering team, handling support tickets with AI-assisted optimization and clear, professional communication.

In US timezone, you will respond to client emails, log issues in Jira, diagnose whether problems are due to data, configuration, or system defects, and escalate when needed to improve documentation and internal

Qualifications

Excellent written English for professional client communication.
Experience with SaaS platforms and structured support processes.
Ability to distinguish between bugs, configuration errors and data issues.

Responsibilities

Respond to client emails in clear, professional English.
Log bugs, change requests and clarifications in Jira.
Understand platform workflows, data flows and business logic.
Identify whether an issue is user error, configuration issue, data problem, or system defect.
Perform basic corrective actions where possible.
Escalate well-documented tickets to engineering when needed.
Propose change requests based on recurring client feedback.
Spot potential bugs or edge cases from client reports.
Use AI tools to enhance communication, docs, and analysis.