AI-Driven Fintech Operations Lead (NY)

Jobgether; United States; On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Visa sponsorship available

Competitive base salary

Ownership of critical operational area

Direct COO collaboration

AI-powered automation opportunities

High-growth environment

Job summary

Jobgether is seeking an Operations Lead based in New York to own a core operational function within an early-stage fintech environment. You will design, implement, and scale automations, AI-powered agents, and operations tooling while maintaining strong human oversight for high-risk decisions.

You will partner with the COO, Product, and Engineering to define requirements, build tools, and establish SOPs and performance metrics that drive efficiency and scale.

Qualifications

• 3+ years building products or processes in banking, fintech, payments, crypto, or regulated services.
• Experience implementing production workflow automations or AI/LLM-based systems.
• Hands-on operational experience including queue management and transaction processing.
• Experience owning end-to-end operational domains: design, SOPs, KPIs, tooling.
• Ability to define and optimize operational metrics for efficiency.

Responsibilities

• Manage operational cases during initial stages to identify gaps and metrics.
• Design and launch production-ready automations and validate impact.
• Scale automated agents with human oversight for high-risk decisions.
• Collaborate with Product and Engineering to develop tools and improve systems.
• Create escalation paths, SOPs, and performance metrics.
• Monitor workflows to improve throughput, efficiency and service quality.
• Identify opportunities to reduce manual work and scale operations.
• Own end-to-end operational processes from design to optimization.

Skills

Automation design

Workflow optimization

AI-powered agents

Operational metrics

Cross-functional teamwork

Regulated financial services

Problem solving

Risk management

Education

Experience in fintech/banking/regulatory services

Tools

Case management

SOP development

Workflow automation tools

LLM/AI integration

Job description

Jobgether is seeking an Operations Lead based in New York to own a core operational function within an early-stage fintech environment. You will design, implement, and scale automations, AI-powered agents, and operations tooling while maintaining strong human oversight for high-risk decisions.

You will partner with the COO, Product, and Engineering to define requirements, build tools, and establish SOPs and performance metrics that drive efficiency and scale.