AI-Driven Field Service Configuration Lead

Gigawatt AI; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Gigawatt is building an AI-native field service platform for utilities in the US. The Configuration Analyst - Service turns work types, crews, territories and business rules into live, validated configuration of the Gigawatt Service module so the schedule the engine builds is trusted by dispatchers and crews.

You own each unit from requirements through sign-off with an AI-accelerated workflow; this is a hands-on configuration role with analytical depth, not a software-engineering or pure

Qualifications

• 7+ years in field service management
• Hands-on FSM platform configuration across major systems
• Scheduling and dispatch fluency understanding constraints and SLAs
• Implementation delivery leading requirements workshops and go-live
• Legacy migration mapping and cutover experience
• Change leadership engaging field organizations
• Analytical comfort reading procedures and data models

Responsibilities

• Configure the Service module end to end for each unit (ticket types, skills, crews, zones, calendars, SLAs)
• Translate work categories into ticket types, durations, skills, priorities and KPIs
• Make the optimization engine trusted by converting legacy data into dispatch areas and constraints
• Tune exception rules to reduce dispatcher touches
• Model constraints the scheduling engine must respect (skills, territories, windows, access)
• Replace scripts with configured business needs and escalate gaps as requirements
• Establish one standard across operating companies and manage deltas
• Lead the change to engine-driven service and be the client’s day-to-day contact

Skills

Field service management

FSM platform configuration

Scheduling and dispatch fluency

Implementation delivery

Legacy migration

Change leadership

Analytical comfort

Tools

IFS Field Service Management

ClickSoftware / Salesforce Field Service

Oracle Field Service

ServiceNow Field Service Management

SAP Field Service Management

Job description

Gigawatt is building an AI-native field service platform for utilities in the US. The Configuration Analyst - Service turns work types, crews, territories and business rules into live, validated configuration of the Gigawatt Service module so the schedule the engine builds is trusted by dispatchers and crews.

You own each unit from requirements through sign-off with an AI-accelerated workflow; this is a hands-on configuration role with analytical depth, not a software-engineering or pure