Senior Product Manager - AI-Powered Customer Self-Service

Gigawatt; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Remote flexibility

Job summary

Gigawatt in the United States is seeking a Senior Product Manager for the Customer team to build an AI-native, omni‑channel self-service platform for utilities. You will own the end-to-end digital self‑service experience across web and mobile, coordinating with AI engineers, CX leaders, and SMEs.

This early-stage role emphasizes shipping MVPs, measuring outcomes, and expanding ownership as the platform scales. A remote-friendly setup prioritizes central/eastern time zones.

Qualifications

• 8+ years building customer-facing products in utilities or energy.
• Deep understanding of utility customer operations and self-service portals.
• Proven track record shipping end-to-end digital experiences that reduce cost to serve and lift CSAT.

Responsibilities

• Own end-to-end self-service roadmap for web and mobile.
• Define high-value MVPs, validate with customers and CSRs, and iterate fast on friction.
• Translate call center, CX, and billing expertise into clear specs and AI-enabled prototypes.
• Collaborate with engineering and design to release production-ready features on tight timelines.
• Set KPIs (digital adoption, first-contact resolution, CSAT) and manage platform dependencies.
• Wear multiple hats and take on new areas of ownership as priorities evolve.

Skills

Product management

AI/data fluency

Cross-functional collaboration

Startup mindset

Jira

Figma

Self-service UX

Customer-facing products

Tools

Jira

Figma

Job description

Gigawatt in the United States is seeking a Senior Product Manager for the Customer team to build an AI-native, omni‑channel self-service platform for utilities. You will own the end-to-end digital self‑service experience across web and mobile, coordinating with AI engineers, CX leaders, and SMEs.

This early-stage role emphasizes shipping MVPs, measuring outcomes, and expanding ownership as the platform scales. A remote-friendly setup prioritizes central/eastern time zones.