AI-Driven Enterprise Customer Master Lead

FIS; Jacksonville (FL); On-site; USD 187,000 - 318,000; Full time

Job summary

FIS seeks a Sr Director, Commercial Product Management to own Enterprise Customer data and consent across the platform. You will define party/identity capabilities, oversee onboarding flows, and drive architecture and API contracts for a bank-wide modernization module.

This role requires deep domain expertise in customer master, identity resolution, privacy rules, and a strong engineering foundation. You will lead senior teams and coordinate with cross-functional partners to deploy a scalable,

Qualifications

• Deep customer-master, identity, and consent expertise with data ownership.
• Experience owning a CMDB/MDM-like system, KYC/onboarding platform, or related program.

Responsibilities

• Define direction for party/identity capabilities and onboarding flows.
• Own non-discretionary change such as KYC, tax certification, and privacy requirements.
• Write contracts and APIs for identity, consent, and relationships.

Skills

Customer master

Identity & consent

KYC onboarding

APIs

Event-driven

Data modeling

Privacy governance

Tools

APIs

Event-driven systems

Identity resolution

Job description

FIS seeks a Sr Director, Commercial Product Management to own Enterprise Customer data and consent across the platform. You will define party/identity capabilities, oversee onboarding flows, and drive architecture and API contracts for a bank-wide modernization module.

This role requires deep domain expertise in customer master, identity resolution, privacy rules, and a strong engineering foundation. You will lead senior teams and coordinate with cross-functional partners to deploy a scalable,