AI-Driven Enterprise Client Success Manager

OfficeSpace Software; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Global benefits package

Autonomy to innovate

Job summary

OfficeSpace is seeking an Enterprise Client Success Manager to own the success of our most strategic customers and to build executive partnerships that maximize value. You will drive measurable business outcomes across global organizations.

You’ll leverage AI-driven insights to monitor health, forecast risk, and scale impact while maintaining trusted relationships throughout the customer journey. This role emphasizes strategic thinking, collaboration, and customer-first partnerships.

Qualifications

• 6+ years of Client Success, Strategic/Enterprise Account Management in SaaS.
• Ability to manage complex enterprise customers with executive sponsors.
• Strong executive presence and ability to influence C-level decisions.
• Experience driving adoption, retention, renewals, expansion, and outcomes in recurring revenue models.

Responsibilities

• Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex structures.
• Build executive relationships and act as strategic advisor throughout the customer lifecycle.
• Lead onboarding, adoption, and value realization strategies to accelerate outcomes.
• Develop and execute strategic Success Plans aligned to objectives and milestones.
• Use AI-powered platforms to monitor health, predict risk, and identify expansion opportunities.
• Lead Quarterly Business Reviews linking product adoption to business impact and ROI.
• Collaborate with Sales to support renewals, expansion, and long-term growth.
• Advocate for customers, coordinate with Product/Engineering/Support to address challenges and influence direction.

Skills

Enterprise CS experience

Executive presence

Strategic account management

Cross-functional collaboration

Analytical thinking

CRM: Gainsight / Salesforce

AI fluency

Tools

Gainsight

Salesforce

Job description

OfficeSpace is seeking an Enterprise Client Success Manager to own the success of our most strategic customers and to build executive partnerships that maximize value. You will drive measurable business outcomes across global organizations.

You’ll leverage AI-driven insights to monitor health, forecast risk, and scale impact while maintaining trusted relationships throughout the customer journey. This role emphasizes strategic thinking, collaboration, and customer-first partnerships.