AI-Driven Digital Operations Center Leader

Brown & Brown; Daytona Beach (FL); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health Benefits

401k & ESPP

Student Loan Assistance

Tuition Reimbursement

Job summary

Brown & Brown seeks a Digital Operations Center Leader to define and execute the enterprise strategy for proactive service operations, reliability engineering, and digital operational excellence in Daytona Beach, FL or Plano, TX. This role will transform a traditional command center into an AI-enabled, observability-driven DOC with 24x7 capabilities.

You will oversee Major Incident Management, Monitoring & Observability, Event Management, and the evolution of SRE, managing the MSP and

Qualifications

• ITIL 4 certification or equivalent experience in the space.
• 10+ years of progressive IT Operations leadership experience.
• Experience leading Digital Operations Centers, NOCs, Command Centers, or equivalent enterprise operations functions.
• Strong knowledge of Monitoring & Observability, Incident Management, Event Management, Problem Management, and Service Reliability.
• Experience managing large managed service providers.
• Experience leading enterprise operational transformation initiatives.
• Excellent executive communication and stakeholder management skills.

Responsibilities

• Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives.
• Build and lead a command center that is modern, AI-enabled and focused on proactive detection, prediction, and automated response.
• Establish enterprise standards for monitoring, observability, event management, and service health across infrastructure, cloud, applications, networks, endpoints, and business services.
• Lead and mature Major Incident Management, ensuring rapid detection, coordinated response, effective communications, and continual improvement.
• Build and mature Site Reliability Engineering (SRE) practices focused on improving availability, reliability, resiliency, and operational excellence.
• Drive adoption of AI, automation, intelligent event correlation, predictive alerting, and self-healing capabilities to improve scalability and reduce manual effort.

Skills

IT Operations Leadership

Digital Operations Center

SRE / Site Reliability

Monitoring & Observability

Vendor Management

Executive Communication

Tools

Datadog

Dynatrace

Splunk

AppDynamics

New Relic

Grafana

ServiceNow ITSM/ITOM

Job description

Brown & Brown seeks a Digital Operations Center Leader to define and execute the enterprise strategy for proactive service operations, reliability engineering, and digital operational excellence in Daytona Beach, FL or Plano, TX. This role will transform a traditional command center into an AI-enabled, observability-driven DOC with 24x7 capabilities.

You will oversee Major Incident Management, Monitoring & Observability, Event Management, and the evolution of SRE, managing the MSP and