Americas Digital Ops Lead - AI & Modern Workplace

ASM

Phoenix (AZ)

On-site

USD 140,000 - 190,000

Full time

11 hours ago

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Job summary

ASM is driving Global IT into Global Digital Transformation (GDT), focusing on business partnership, modern tech foundations, data, AI, and measurable value. The Americas Digital Transformation Operations Lead will directionize Americas site digital operations, lead regional teams, and convert operational demand into reliable technology services across offices, factories, warehouses and labs.

You will work with Enterprise Applications, AI Services, Cybersecurity & AI Governance, and Cloud Center

Qualifications

8+ years of experience in IT Operations, Digital Workplace or Service Operations.
Proven experience leading a team within a global organization including MSPs and vendors.
Demonstrated ability to move teams from reactive issue resolution toward proactive, data-driven operations.
Strong stakeholder engagement and ability to align local needs with enterprise solutions.

Responsibilities

Lead the Americas GDT operations and deliver onsite support across AZ, OR, NJ, ID and TX.
Own regional priorities, site-support plan, resource allocation and escalation management.
Ensure reliable hands-on technology support and operational continuity across offices, factories, warehouses, and labs.
Partner with global GDT teams to translate priorities into clear plans and measurable outcomes.
Drive modernization of the Americas digital workplace with AI and automation.
Use site scorecards to track employee experience, service quality, adoption and resilience.