AI-Driven Digital Experience Lead

MITRE; Bedford (MA); On-site; USD 127,000 - 191,000; Full time

Job summary

MITRE in Bedford, MA, seeks a Digital Experience Lead to shape public-facing and internal digital properties. You’ll blend digital experience strategy, UX judgment, AI fluency, and day-to-day ownership of assigned web and digital channels.

The ideal candidate translates stakeholder needs into accessible, well-maintained digital properties; identifies AI-enabled opportunities; and helps establish reusable, human-centered ways of working.

Qualifications

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience.
• 5 year’s experience improving websites, internal digital services, external platforms, or similar digital experiences.
• Experience managing a roadmap, backlog, or comparable portfolio of work across more than one digital property.
• Ability to turn user and stakeholder needs into well-defined, prioritized work.
• Strong understanding of UX, information architecture, content structure, inclusive design, and responsive digital experiences.
• Hands-on experience with Drupal, WordPress, and SharePoint, as well as working knowledge of HTML, CSS, and JSON.
• Demonstrated fluency with generative AI and AI-enabled digital tools, including experience designing, testing, and improving reusable AI skills or workflows; evaluating outputs; and knowing when human review or escalation is needed.
• Experience using web analytics, user feedback, and digital measurement to inform decisions.
• Experience supporting an email-marketing and marketing-automation platform.
• Minimum of 3 days a week on-site.

Responsibilities

• Maintain the roadmap and backlog for assigned websites, internal web experiences, and external platforms.
• Partner with enterprise technology teams to deliver a new workforce communications platform.
• Turn stakeholder and user needs into clear requirements, user stories, acceptance criteria, and delivery plans.
• Improve user journeys, navigation, search, page layouts, reusable components, and content findability.
• Use generative AI and AI-enabled tools to improve research, prototyping, content development, analysis, testing, documentation, and routine work. Test outputs for accuracy, accessibility, brand, and quality; apply human review.
• Use AI-enabled tools to rapidly prototype, produce, and optimize distinctive web experiences while meeting brand and quality standards.
• Apply design-system principles to AI-enabled experiences, workflows, and reusable components so they are consistent, accessible, on-brand, and useful.
• Design, build, test, and improve reusable AI skills and workflows that enhance digital operations. Evaluate them for usability, accuracy, usefulness, and operational value, using feedback and human review to refine them.
• Work with designers, writers, developers, accessibility specialists, and business partners to plan, test, launch, and improve digital experiences.
• Provide clear feedback on design concepts and completed work, with attention to usability, visual hierarchy, accessibility, consistency, and brand alignment.
• Coordinate with outside partners, review deliverables, raise issues early, and keep work on track.

Skills

UX design

Information architecture

Content structure

Inclusive design

Responsive design

Generative AI

AI-enabled tools

Roadmap management

User requirements

Analytical thinking

Education

Bachelor’s degree

Master’s degree

PhD

Tools

Drupal

WordPress

SharePoint

HTML

CSS

JSON

Job description

MITRE in Bedford, MA, seeks a Digital Experience Lead to shape public-facing and internal digital properties. You’ll blend digital experience strategy, UX judgment, AI fluency, and day-to-day ownership of assigned web and digital channels.

The ideal candidate translates stakeholder needs into accessible, well-maintained digital properties; identifies AI-enabled opportunities; and helps establish reusable, human-centered ways of working.