AI-Driven Desktop Support Manager

Teradyne; Reading (MA); On-site; USD 105,600 - 168,900; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

retirement savings plans

paid vacation

tuition assistance

Job summary

Teradyne is seeking an IT Desktop Support Manager to lead desktop support operations across the Americas. This role involves modernizing end-user services with AI and automation while ensuring quality service delivery and compliance.

The ideal candidate will have over 5 years of experience in IT desktop support and proven leadership capabilities. Competitive salary range of $105,600 – $168,900 and robust benefits package are offered.

Qualifications

• 5+ years of experience in IT desktop support or service desk management.
• Minimum 2 years in a leadership or managerial role.
• Experience in a complex enterprise environment.

Responsibilities

• Lead desktop support operations across the Americas.
• Develop AI-enabled workflows and automation capabilities.
• Collaborate with IT and business stakeholders.

Skills

Windows operating systems

Active Directory

Microsoft 365

endpoint management tools

automation

AI-driven approaches

leadership

communication

analytical skills

Education

Bachelor’s degree in Information Technology, Computer Science

Tools

Jira Service Management

ServiceNow

Job description

Teradyne is seeking an IT Desktop Support Manager to lead desktop support operations across the Americas. This role involves modernizing end-user services with AI and automation while ensuring quality service delivery and compliance.

The ideal candidate will have over 5 years of experience in IT desktop support and proven leadership capabilities. Competitive salary range of $105,600 – $168,900 and robust benefits package are offered.