Global IT Support Manager — AI-Driven, Zero-Touch Ops

Bensussen Deutsch & Associates, Inc.; Woodinville (WA); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Bensussen Deutsch & Associates, Inc. (BDA) seeks a Global IT Support Manager to lead worldwide support operations across AMER, APAC, and EMEA.

Drive a scalable, AI-driven, zero-touch model with automation, proactive resolution, and modern asset lifecycle management for a secure, efficient digital workplace. This leadership role requires executive communication, strategic planning, and governance of ITSM tools, with a hybrid onsite schedule in Woodinville, WA.

Qualifications

• 6+ years IT Support experience / 2-3 years in global or enterprise environments.
• Experience leading distributed IT Support teams across multiple regions.
• Advanced expertise: Microsoft 365 ecosystem including client and endpoint management (Intune, JAMF, Entra ID, Active Directory).
• Workday integration and workflow optimization of IT and HR systems.
• Jira Service Management / ITSM platforms or similar.

Responsibilities

• Lead and develop distributed IT Support teams across AMER, APAC, and EMEA.
• Operate a follow-the-sun 24/7/365 global support model (Service Operations Center).
• Establish and enforce global support standards, SLAs, KPIs, and escalation frameworks.
• Act as senior escalation authority for high-impact incidents and Executive/VIP support.

Skills

IT Leadership

Executive communication

Global operations

Problem solving

Strategic thinking

Education

ITIL certifications

Tools

Microsoft 365

Entra ID

Active Directory

Jira Service Management

Workday integration

Job description

Bensussen Deutsch & Associates, Inc. (BDA) seeks a Global IT Support Manager to lead worldwide support operations across AMER, APAC, and EMEA.

Drive a scalable, AI-driven, zero-touch model with automation, proactive resolution, and modern asset lifecycle management for a secure, efficient digital workplace. This leadership role requires executive communication, strategic planning, and governance of ITSM tools, with a hybrid onsite schedule in Woodinville, WA.