AI-Driven Desktop Support Manager

Teradyne; North Reading (MA); On-site; USD 105,600 - 168,900; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plans

Paid vacation and holidays

Tuition assistance programmes

Job summary

Teradyne is seeking an IT Desktop Support Manager in North Reading, MA to lead desktop support operations across the Americas. This role focuses on modernising end-user services through automation and analytics, partnering with IT and business stakeholders to improve support quality.

The ideal candidate has 5+ years in IT desktop support, with strong expertise in Windows, Active Directory, and automation practices. Offering a base salary range from $105,600 to $168,900, along with robust benefits, this role is essential in enhancing Teradyne's service delivery.

Qualifications

• 5+ years of experience in IT desktop support or service desk management.
• 2+ years in a leadership or managerial role.
• Experience leading desktop support operations in a complex enterprise environment.

Responsibilities

• Lead desktop support operations across the Americas.
• Develop AI-enabled workflows and automation capabilities.
• Collaborate with stakeholders to modernise support services.

Skills

Windows operating systems

Active Directory

identity management

Microsoft 365

endpoint management tools

endpoint security technologies

automation

analytics

leadership

communication

analytical skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Jira Service Management

ServiceNow

Microsoft Copilot

Job description

Teradyne is seeking an IT Desktop Support Manager in North Reading, MA to lead desktop support operations across the Americas. This role focuses on modernising end-user services through automation and analytics, partnering with IT and business stakeholders to improve support quality.

The ideal candidate has 5+ years in IT desktop support, with strong expertise in Windows, Active Directory, and automation practices. Offering a base salary range from $105,600 to $168,900, along with robust benefits, this role is essential in enhancing Teradyne's service delivery.