Global IT Support Manager - AI-Driven, Zero-Touch Ops

Bdainc; Woodinville (WA); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

PTO

Vacation

Paid volunteer day

Holidays and Summer Fridays

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

401k

Job summary

BDA Inc. is seeking a Global IT Support Manager to lead worldwide support operations across AMER, APAC, and EMEA. You will architect a scalable, AI-enabled, zero-touch model and drive automation while aligning with the IT Operations & Infrastructure roadmap.

Responsibilities include leading distributed teams, supporting 24/7 operations, establishing standards, and partnering with HR Workday to optimize IT and HR systems. Strong executive communication is essential.

Qualifications

• 6+ years IT Support experience with 2–3 years in global or enterprise environments.
• Experience leading distributed IT Support teams across multiple regions.
• ITIL and Microsoft certifications preferred.

Responsibilities

• Lead distributed IT Support teams across AMER, APAC and EMEA.
• Operate a follow-the-sun 24/7/365 global support model (Service Operations Center).
• Establish and enforce global support standards, SLAs, KPIs and escalations.
• Architect zero-touch, AI-enabled support workflows and automation.
• Partner with Infrastructure, Security and HR Workday teams.
• Communicate service performance to executives and regional leaders.

Skills

Executive communication

IT leadership

Problem solving

Microsoft 365

Entra ID / Azure AD

ITIL

Education

ITIL certification

Microsoft certifications

Tools

Jira Service Management

ITSM platforms

Workday integration

Active Directory

Intune

Entra ID

Job description

BDA Inc. is seeking a Global IT Support Manager to lead worldwide support operations across AMER, APAC, and EMEA. You will architect a scalable, AI-enabled, zero-touch model and drive automation while aligning with the IT Operations & Infrastructure roadmap.

Responsibilities include leading distributed teams, supporting 24/7 operations, establishing standards, and partnering with HR Workday to optimize IT and HR systems. Strong executive communication is essential.