AI-Driven Dental Tech Support & Quality Specialist

Relu; Town of Belgium (WI); On-site; USD 60,000 - 88,000; Full time

Job summary

Relu, an AI-native health-tech company, is seeking a Technical Support & Quality Specialist to own our Support & Release Quality. You will set up Relu Academy, manage ongoing learning content, and keep the knowledge base, AI bot, and tutorial videos up to date for customers.

In this role you will boost support by handling tickets, automating common questions, and coordinating with teams to fix root causes. You will also test new features before releases to prevent issues, while maintaining high

Qualifications

• Fluent in English with strong written and spoken communication.
• Valid work authorization in Belgium.
• Able to work from Leuven office at least 3 days per week.

Responsibilities

• Facilitate onboarding via Relu Academy and maintain knowledge base.
• Manage customer tickets and automate recurring questions.
• Test new and existing features to ensure release quality.

Skills

Customer-focused tech

AI curiosity

Automation basics

Problem solving

Education

Master's degree in Computer Science / Software Engineering / Data Science

Dental technician training / dental lab experience

Tools

Python

Slack

Notion

Linear

HubSpot Service Hub

Claude

Job description

Relu, an AI-native health-tech company, is seeking a Technical Support & Quality Specialist to own our Support & Release Quality. You will set up Relu Academy, manage ongoing learning content, and keep the knowledge base, AI bot, and tutorial videos up to date for customers.

In this role you will boost support by handling tickets, automating common questions, and coordinating with teams to fix root causes. You will also test new features before releases to prevent issues, while maintaining high