Technical Support & Quality Specialist

Relu; Town of Belgium (WI); On-site; USD 60,000 - 88,000; Full time

Job summary

Relu, an AI-native health-tech company, is seeking a Technical Support & Quality Specialist to own our Support & Release Quality. You will set up Relu Academy, manage ongoing learning content, and keep the knowledge base, AI bot, and tutorial videos up to date for customers.

In this role you will boost support by handling tickets, automating common questions, and coordinating with teams to fix root causes. You will also test new features before releases to prevent issues, while maintaining high

Qualifications

• Fluent in English with strong written and spoken communication.
• Valid work authorization in Belgium.
• Able to work from Leuven office at least 3 days per week.

Responsibilities

• Facilitate onboarding via Relu Academy and maintain knowledge base.
• Manage customer tickets and automate recurring questions.
• Test new and existing features to ensure release quality.

Skills

Customer-focused tech

AI curiosity

Automation basics

Problem solving

Education

Master's degree in Computer Science / Software Engineering / Data Science

Dental technician training / dental lab experience

Tools

Python

Slack

Notion

Linear

HubSpot Service Hub

Claude

Job description

Your mission

Are you passionate about technology with a purpose? Want to make a meaningful impact on people's health? Want to work in an AI-native company? At Relu, we're growing - and we're looking for a Technical Support & Quality Specialist to own ourSupport & Release Quality.
You will:

• Facilitate Onboarding: Set up and manage our "Relu Academy", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos
• Boost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base, which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout.
• Guarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward

Your profile

What you should bring to the team:

We're open to two different backgrounds for this role — the common thread is you're tech-savvy, endlessly curious, and take real ownership:

Profile 1 — Dental domain expert, tech-curious

• Dental technician training, or hands‑on employment in a dental lab
• Some direct experience communicating with customers or clients (support, sales, patient-facing, or similar)
• Deep intuition for what makes a dental design clinically and technically sound
• Curious about AI and software, and quick to pick up new tools even without a technical background

Profile 2 — Technical builder, dental-curious

• A Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems)
• Clear evidence of hands‑on technical ability: automations, scripts, or tooling you've built and some exposure to customer service
• Comfortable setting up automations, small data pipelines, and internal tooling
• Genuinely interested in direct customer contact and support work, not just building behind the scenes
• Willing to learn the dental lab space and the specifics of dental design from the ground up

The 'Nice-to-haves':

• Knowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like
• Experience with no-code/automation tools or chatbot platforms
• Familiarity with tuning, training, and guardrailing AI chatbots
• Experience with support/ticketing tools and knowledge base platforms
• Basic video editing skills

How you work:

• Tech-savvy: a quick learner, happy to use AI tools for automation
• Proactive: you fix the underlying problem, not just the ticket in front of you
• Detail-obsessed: when you test a release, nothing slips past you
• Ownership-driven: you'd rather build the fix than file it and wait for someone else
• Adaptable: equally comfortable answering a customer and regression-testing a release in the same day

Our Tech Stack = Your Tech Stack

Sales & Business: Slack, Notion, Linear, HubSpot Service Hub, Claude

Product (for Profile 2): python

Practical Requirements / Eligibility

• Fluent in English (written and spoken)
• Valid work authorization in Belgium
• Able to work from our Leuven office at least 3 days per week

Why us?

• A mission that matters: we're improving dental care and making higher-quality dentistry accessible to everyone, globally
• A driven and collaborative team that believes in making work fun
• A sunny office with a stunning view over Leuven, plus walks to the park and coffees by the Vaartkom
• Fun team culture: after-works, regular sports sessions, hackathons, retreats
• Opportunity to grow into broader roles as the company — and you — scale