AI-Driven CX Programs Manager

Copado; New Orleans (LA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health, dental, vision insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado seeks a Customer Experience Program Manager in New Orleans to report to the VP CX Transformation. You will own the program, tracking, and execution of three pillars: the Support Omnichannel AI Front Door, Customer Transformation Communications, and the ChurnZero Operating Layer, driving AI-assisted, signal-driven customer interactions.

You will bridge data engineering, CS operations, marketing, and global support to deliver a frictionless experience for our worldwide customers, tracking

Qualifications

• 5+ years of experience in Technical Project Management, Program Management, or Customer Success Operations within an enterprise SaaS or cloud-based environment.
• Proven track record of program execution with global stakeholders across multiple teams.
• Strong data-driven analytical skills to translate telemetry into business metrics.

Responsibilities

• Drive Strategic CX Programs: plan, execute, and monitor core CX OS programs including the Support Omnichannel AI Front Door.
• Orchestrate Customer Transformation Communications with Marketing for events, webinars, and newsletters.
• Enable AI Governance via AI Quality Reviews and guardrails, ensuring high accuracy and proper human approval pathways.

Skills

Program management

Cross-functional leadership

Data-driven analytics

Executive communication

Operational discipline

Tools

Salesforce

Job description

Copado seeks a Customer Experience Program Manager in New Orleans to report to the VP CX Transformation. You will own the program, tracking, and execution of three pillars: the Support Omnichannel AI Front Door, Customer Transformation Communications, and the ChurnZero Operating Layer, driving AI-assisted, signal-driven customer interactions.

You will bridge data engineering, CS operations, marketing, and global support to deliver a frictionless experience for our worldwide customers, tracking