AI-Driven CX Operations & Analytics Analyst

EchoStar; Englewood (CO); On-site; USD 63,150 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) Plan with company match

ESPP

Flexible time away plan

Job summary

EchoStar is seeking an Analyst in Englewood, CO to drive insights and strategy for Customer Experience (CX) departments. You will support the resolution of systemic issues, identify root causes, and develop internal tools and documentation to streamline troubleshooting across the wireless organization.

As a strategic partner, you will ensure front-line teams have the resources and technical expertise needed to deliver a world-class customer experience, using Tableau, Snowflake, and Databricks to

Qualifications

• 1+ years of call center experience or BS in a quantitative field such as math, science, or business analytics.

Responsibilities

• Drive insights and strategy for the CX departments.
• Support resolution of systemic issues and root-cause analysis.
• Develop internal agent tools and documentation to streamline troubleshooting.

Skills

Analytical Skills

Communication

Adaptability

Presentation skills

Education

BS in mathematics/science/business analytics

Tools

Tableau

Snowflake

Databricks

Job description

EchoStar is seeking an Analyst in Englewood, CO to drive insights and strategy for Customer Experience (CX) departments. You will support the resolution of systemic issues, identify root causes, and develop internal tools and documentation to streamline troubleshooting across the wireless organization.

As a strategic partner, you will ensure front-line teams have the resources and technical expertise needed to deliver a world-class customer experience, using Tableau, Snowflake, and Databricks to