AI-Driven Customer Success Insights Engineer

NVIDIA; Santa Clara (CA); On-site; USD 168,000 - 322,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA is seeking a Customer Success Insights Engineer to scale platform adoption using data and AI-native solutions in Santa Clara. You will surface how customers, partners, and developers adopt NVIDIA platforms and drive measurable outcomes.

The role focuses on building pipelines, dashboards, and autonomous AI agent workflows to inform leadership decisions. Ideal candidates have 8+ years in data/analytics roles, deep Databricks and LLM experience, and a strong record of executive analytics

Qualifications

• BS in Computing Science, Engineering, Math or equivalent experience.
• 8+ years in Data/Analytics Engineering or BI building production data products.
• Proven experience operationalizing LLMs into autonomous agents.
• Deep expertise in Apache Spark, PySpark, Delta Lake, Databricks Workflows.
• Expert SQL and Python, including API-based ingestion.
• Experience integrating CRM data with product telemetry.
• Track record of executive-facing dashboards and analytical narratives.
• Excellent communication, stakeholder management and problem-solving.

Responsibilities

• Design, build, and operate automated data pipelines into Databricks.
• Apply AI agents to engineering lifecycle with verification gates.
• Define measurable adoption metrics and self-serve dashboards.
• Develop executive dashboards tracking platform adoption and ecosystem health.
• Collaborate with Product, Marketing, Sales Ops and external vendors.
• Operationalize measurement for evolving channels with changing APIs.
• Ensure data honesty with defendable numbers and traceable sources.

Skills

Agentic AI

LLM Mastery

Databricks

SQL

Python

CRM integration

Executive dashboards

Stakeholder mgmt

Education

BS in Computing Science / Engineering / Math or equivalent

MS in Computer Science / Data Science (preferred)

Tools

Databricks

Unity Catalog (preferred)

Job description

NVIDIA is seeking a Customer Success Insights Engineer to scale platform adoption using data and AI-native solutions in Santa Clara. You will surface how customers, partners, and developers adopt NVIDIA platforms and drive measurable outcomes.

The role focuses on building pipelines, dashboards, and autonomous AI agent workflows to inform leadership decisions. Ideal candidates have 8+ years in data/analytics roles, deep Databricks and LLM experience, and a strong record of executive analytics