AI-Driven Customer Service Training Intern

Siemens; Raleigh (NC); On-site; USD 34,000 - 36,000; Full time

Job summary

Siemens is offering a Customer Service Training Internship in Raleigh, NC, within the Electrification and Automation division. You will gain hands-on experience creating AI-driven training content, converting docs into videos, and collaborating with SMEs to deliver scalable learning materials.

The role emphasizes on-site work, full-time commitment for 12 weeks, and exposure to future grids technologies. Applicants must be enrolled and within 50 miles of Raleigh, NC.

Qualifications

• Pursuing a bachelor’s or master’s degree in a relevant field.
• Strong written and verbal communication skills.
• Able to work on-site full-time for 12 weeks.

Responsibilities

• Develop AI-generated training content for Customer Portal adoption.
• Convert knowledge articles into training videos and learning paths.
• Collaborate with SMEs to capture requirements and improve training.
• Create templates, assets, and knowledge management frameworks.
• Support governance and continuous improvement of training content.

Skills

Communication skills

Organization

Independent work

Cross-functional collaboration

Adaptability to AI tools

Education

Bachelor’s or Master’s degree in Business, Communications, IT, Instructional Design, HR, Industrial & Systems Engineering, PM

Tools

PowerPoint

Word

Teams

SharePoint

Job description

Siemens is offering a Customer Service Training Internship in Raleigh, NC, within the Electrification and Automation division. You will gain hands-on experience creating AI-driven training content, converting docs into videos, and collaborating with SMEs to deliver scalable learning materials.

The role emphasizes on-site work, full-time commitment for 12 weeks, and exposure to future grids technologies. Applicants must be enrolled and within 50 miles of Raleigh, NC.