AI-Driven Customer Insights & Measurement Lead

MetLife; Cary (NC); Hybrid; USD 80,000 - 104,000; Full time

Job summary

MetLife is seeking a Customer Insights & Measurement Lead to transform customer data into actionable product insights. You will lead VoC analysis, cross-channel measurement, and automated dashboard development while ensuring governance across our digital ecosystem.

This hybrid in-office role focuses on turning customer and behavioral data into actionable recommendations for product strategy and experience improvements, with an emphasis on automation and scalability.

Qualifications

• 5+ years in Customer Insights, VoC, or related fields.
• Ability to translate data into executive recommendations.
• Strong communication and stakeholder management skills.
• Experience applying AI to improve insights and governance.
• Proficiency with Power BI and data visualization.

Responsibilities

• Define success metrics and cross-channel measurement framework.
• Govern data collection standards and instrumentation practices.
• Develop automated dashboards and AI-powered insight tools.
• Synthesize customer signals into actionable insights.
• Lead VoC processes to drive product priorities and roadmaps.

Skills

VoC analytics

Experience analytics

Stakeholder mgmt

Cross-functional influence

AI in business

Power BI

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Medallia

Medallia DNA

Adobe Analytics

Job description

MetLife is seeking a Customer Insights & Measurement Lead to transform customer data into actionable product insights. You will lead VoC analysis, cross-channel measurement, and automated dashboard development while ensuring governance across our digital ecosystem.

This hybrid in-office role focuses on turning customer and behavioral data into actionable recommendations for product strategy and experience improvements, with an emphasis on automation and scalability.