AI-Driven Customer Enablement Lead

Databricks; United States; On-site; USD 105,600 - 161,350; Full time

Job summary

Databricks seeks a Senior Customer Enablement AI Programs Manager to own the AI strategy and roadmap for the Scaled Customer Enablement Agent Suite. You will define how agents retrieve, reason over, and surface enablement insights to global Account Teams, turning learner and account data into prescriptive, just-in-time recommendations that improve account health.

You will automate GTM processes to provide consistent enablement resources to Account Teams and customers, driving the AI roadmap and

Qualifications

• 6+ years in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment.
• Proven track record of managing complex workstreams and delivering global field motions with measurable adoption.
• Hands-on fluency with modern AI systems—RAG pipelines, agents, and LLM-powered workflows; understand prompts, context and data hierarchies.

Responsibilities

• Own the product roadmap and architecture direction for the Scaled Customer Enablement Agent Suite.
• Lead the rollout and field adoption of the suite, delivering automated learning insights and proposals to Account Teams.
• Structure the enablement knowledge base for retrieval—design content schemas, metadata, and chunking for accurate outputs.

Skills

Sales Enablement

GTM Program Management

AI Systems

LLM workflows

Data Dashboards

Cross-functional collaboration

Tools

RAG pipelines

LLM-powered workflows

Metrics dashboards

Field enablement tools

Job description

Databricks seeks a Senior Customer Enablement AI Programs Manager to own the AI strategy and roadmap for the Scaled Customer Enablement Agent Suite. You will define how agents retrieve, reason over, and surface enablement insights to global Account Teams, turning learner and account data into prescriptive, just-in-time recommendations that improve account health.

You will automate GTM processes to provide consistent enablement resources to Account Teams and customers, driving the AI roadmap and