AI-Driven Customer Advocate & Support Leader

Amazon; Seattle (WA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Customer Advocate to evaluate and resolve complex customer issues, using AI-assisted tools to improve speed and quality. The role requires handling emotionally sensitive situations with strong communication skills, mentoring peers, and coordinating with cross-functional teams in Seattle, WA.

The position emphasizes flexibility in scheduling, adherence to productivity targets, and contributing to ongoing CS strategy through data-driven insights.

Qualifications

• Minimum 4 years of work experience, with at least 2 years in customer service or equivalent role.
• International English proficiency CEFR C1+.
• Experience with data annotation and narrative writing.
• Strong adaptive communication skills for complex interactions.
• Experience in high-stakes or emotionally sensitive customer situations.

Responsibilities

• Evaluate and resolve customer issues of varying complexity with tailored service.
• Diffuse charged emotional situations using emotional intelligence.
• Escalate when needed and operate independently within defined limits.
• Leverage AI-assisted tools to enhance resolution quality and speed.
• Mentor and develop other Customer Advocates on case handling and best practices.

Skills

Emotional intelligence

Effective communication

Data annotation

Narrative writing

Flexible schedule

Job description

Amazon is seeking a Customer Advocate to evaluate and resolve complex customer issues, using AI-assisted tools to improve speed and quality. The role requires handling emotionally sensitive situations with strong communication skills, mentoring peers, and coordinating with cross-functional teams in Seattle, WA.

The position emphasizes flexibility in scheduling, adherence to productivity targets, and contributing to ongoing CS strategy through data-driven insights.