AI-Driven Content Operations Lead

Morningstar Credit Ratings, LLC; New York (NY); On-site; USD 95,000 - 161,000; Full time

Benefits offered by this job

401k match

Stock ownership potential

Health benefits

Sabbatical program

Parental leave

Job summary

Morningstar is seeking a Senior Marketing Manager, Content Operations to build a scalable global content production foundation. You will design systems, workflows, governance, and models enabling quality and speed, with a focus on AI-enabled processes across a global organization.

The role requires process-oriented leadership, collaboration with multiple marketing teams, and responsibility for governance, metadata, tagging, and CMS optimization. Onsite work in NYC or Chicago is expected.

Qualifications

• 5–10+ years in content or marketing operations or related fields.
• Experience designing or scaling global content operations.
• Fluency with AI-enabled content workflows and evaluating AI tools.
• Understanding of the digital content lifecycle, CMS, and workflows.
• Experience building governance frameworks and taxonomy systems.
• Strong project management and stakeholder alignment skills.
• B2B marketing, financial services, or research-driven environments a plus.
• Certifications in Agile or Project Management a plus.

Responsibilities

• Build and lead global content operations, standards, and systems for scalable content delivery.
• Identify and implement AI-powered workflows to improve planning, creation, editing, tagging, governance, and quality.
• Establish and manage global content calendars, production workflows, intake processes, prioritization, and resources.
• Collaborate with Marketing Ops, Web & Digital Strategy, Creative Services, Research Amplification, and Business Unit Marketing.
• Develop governance, metadata, taxonomy, tagging models, and editorial guidelines with the Audience Engagement Editor.
• Enhance CMS utilization and workflow automation; evaluate AI tools and knowledge management solutions.
• Partner with Marketing Intelligence to embed performance insights in dashboards.
• Build reporting on pipeline health, production velocity, content quality, and stakeholder satisfaction.
• Lead change management to drive adoption of new systems and AI-enabled workflows globally.
• Manage a small team and/or external partners; oversee budgets for content systems and workflows.

Skills

AI-enabled workflows

Content operations

Governance

CMS platforms

Change management

Project management

Global collaboration

Tools

Workflow software

AI tools

Knowledge management

Job description

Morningstar is seeking a Senior Marketing Manager, Content Operations to build a scalable global content production foundation. You will design systems, workflows, governance, and models enabling quality and speed, with a focus on AI-enabled processes across a global organization.

The role requires process-oriented leadership, collaboration with multiple marketing teams, and responsibility for governance, metadata, tagging, and CMS optimization. Onsite work in NYC or Chicago is expected.