AI-Driven Contact Center Engineer - CCaaS & Data Migrations

ESR Healthcare; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

A healthcare technology provider in Phoenix, AZ is seeking a skilled Contact Center Engineer to lead migrations to CCaaS and develop data strategies that ensure seamless transitions. The ideal candidate should possess at least 8 years of experience with Cisco and Genesys solutions, along with a Bachelor's degree. This role emphasizes collaboration with AI/ML teams to enhance customer experiences using advanced data-driven strategies.

Qualifications

• Minimum of 8 years of experience required.
• Deep knowledge of Genesys and Five9 data ecosystems is essential.
• Experience in vendor evaluations for CCaaS and AI solutions.

Responsibilities

• Perform contact center migrations to CCaaS and build data solutions.
• Define data strategy for migrating data to the cloud with minimal disruption.
• Collaborate with internal AI/ML teams for automation use cases.

Skills

Cisco Contact Center solutions

Genesys data models

AI-driven improvements

Data strategy definition

Contact center migration to CCaaS

Education

Bachelor’s degree

Tools

Genesys (InfoMart, UCS, GAAP, SpeechMiner)

Five9

Job description

A healthcare technology provider in Phoenix, AZ is seeking a skilled Contact Center Engineer to lead migrations to CCaaS and develop data strategies that ensure seamless transitions. The ideal candidate should possess at least 8 years of experience with Cisco and Genesys solutions, along with a Bachelor's degree. This role emphasizes collaboration with AI/ML teams to enhance customer experiences using advanced data-driven strategies.